How can we help?

Bill parsing depends on the quality of the uploaded document. Make sure the bill is clearly scanned, not rotated, and contains standard fields like vendor name, amount, and date. If the issue persists, try re-uploading a higher-resolution version or contact support.

Go to Settings > Integrations > QuickBooks and click 'Reconnect'. You'll be redirected to Intuit to re-authorize access. Make sure you're logged into the correct QuickBooks company file before authorizing.

Sledge processes payments through your connected payment method. When you approve a bill for payment, it enters a processing queue. Payments are typically completed within 1-3 business days depending on your payment method and bank.

Open the bill you want to assign, then click the 'Project' dropdown in the bill details panel. Select the project from the list or search by name. You can also bulk-assign bills from the Bills list view.

Lien waivers are only visible to users with the appropriate permissions. Check with your account admin to ensure you have access. Also verify that the lien waiver has been generated — it may still be pending vendor signature.

Navigate to Settings > Billing > Subscription. From there you can upgrade, downgrade, or cancel your plan. Changes take effect at the end of your current billing cycle. If you cancel, you'll retain access until the period ends.